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Terms of Service

Last updated: July 2026 (rev 1.7)

1. About TerzyApp & These Terms

TerzyApp is operated by Terzyapp UK Ltd, a company incorporated in England and Wales (Company No. 17234484, registered office: Suite 10861, 5 Brayford Square, London E1 0SG, United Kingdom). In these Terms, "TerzyApp", "we", "us", and "our" mean Terzyapp UK Ltd; "you" or "Customer" means the person who creates an account, uses the platform, or places an Order. These Terms form a legally binding contract between you and Terzyapp UK Ltd governing your use of our website, mobile applications, and related services (together, the "Platform"). The Platform is available through our mobile app (currently iOS) and our website at terzyapp.com, including the online shop, your account area, and the seller tools, and you use the same account, Orders, messages, and protections on both. Where our legal documents refer to an "in-app" feature (for example in-app chat, messages, reporting, or complaint tools), they mean that feature wherever it is offered on the Platform, in the app or on the website. The Privacy Policy and Cookie & Tracking Policy are part of the legal documents governing your use of the Platform; they explain how personal data and website cookies are handled, including Analytics preferences on terzyapp.com. Accepting these Terms does not by itself consent you to non-essential cookies; those choices are managed separately through the cookie banner and preferences panel. By creating an account, placing an Order, or otherwise using the Platform, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must not use the Platform. These Terms are written and executed in English. We may publish translations into other languages for your information and convenience only. In the event of any conflict, inconsistency, or ambiguity between the English version and any translation, the English version shall prevail and shall be the sole authoritative version for all legal, regulatory, and judicial purposes, including before any court, tribunal, regulator, or alternative dispute resolution body.

2. Definitions

The following capitalised terms have the meanings below throughout these Terms:

  • "Tailor Store" means an independent atelier, tailor, or workshop listing bespoke garments and accepting Orders through the Platform.
  • "Fabric Manager" means an independent fabric brand or distributor listing fabrics through the Platform.
  • "Seller" means a Tailor Store or Fabric Manager (collectively).
  • "Order" means a purchase contract formed between you and a Seller for goods or services listed on the Platform.
  • "Bespoke Item" means a garment made, altered, cut, or finished to your individual measurements, fabric choice, or design preferences.
  • "Body Data" means biometric measurements, depth images, and the derived measurement values produced by our body-measurement service.
  • "Try-On Output" means the visual rendering generated by our virtual try-on feature.
  • "Support Review" means the review TerzyApp carries out when you report a problem with an Order that you and the Seller have not been able to resolve between you, as described in Section 9.

3. Our Role — Intermediary, Not Seller

TerzyApp operates a marketplace that connects Customers with independent Tailor Stores and Fabric Managers. We are not the manufacturer, seller, or supplier of any Bespoke Item or fabric listed on the Platform. The contract of sale for every Order is formed directly between you and the relevant Seller. TerzyApp provides the technology, payment facilitation (via Stripe Connect), messaging, body-measurement, virtual try-on, and dispute-handling tools that support that contract, but does not become a party to it. Except that we collect payment for an Order as the Seller's limited payment-collection agent (see Section 8), nothing in these Terms makes us the general agent, partner, or employer of any Seller, and collecting the price on the Seller's behalf does not make us the manufacturer, owner, reseller, seller, or supplier of any goods. This intermediary role does not limit your statutory rights against the Seller under UK consumer law.

4. Eligibility & Your Account

To use the Platform you must be at least 18 years old and legally capable of entering into a binding contract under the law of your country of residence. We do not knowingly accept accounts from minors and will close any account we identify as belonging to a person under 18. You agree to provide accurate, current, and complete information when registering and to keep that information up to date. You are responsible for activity carried out under your account and for keeping your credentials secure. You must notify us immediately at the contact address in Section 22 if you suspect unauthorised access. We may suspend or terminate accounts that breach these Terms, applicable law, or our Acceptable Use Policy. The Platform is offered only in jurisdictions where Stripe Connect supports payouts from our UK platform account — at the time of writing this covers the United Kingdom, the European Economic Area (including Switzerland), the United States, and a small set of additional countries shown in the country selector at sign-up. We do not offer the service to residents of, or for delivery to addresses in, Türkiye or any other country outside that supported list; accounts cannot be created from those countries and Orders cannot be shipped there. Localisation features (such as Turkish-language UI strings and the Turkish Lira display currency) are retained to support the diaspora living in supported countries and do not constitute an offer of the service in Türkiye.

5. How an Order Is Formed

Placing an Order is an offer by you to buy from the relevant Seller on the terms displayed at checkout. The Order contract is formed when the Seller accepts the Order in the Platform ("Order Confirmation"). Until Order Confirmation, no sales contract exists and your payment is held by Stripe pending confirmation. The Order Confirmation, your selected options (measurements, fabric, tailoring details), the Seller's listing page, and these Terms together form the complete terms of your Order. Sellers may decline Orders at their discretion, including where stock, capacity, sanctioned destinations, or fraud risk make fulfilment impractical. If an Order is declined, your payment is released back to you in full.

6. Made-to-Order Garments — No Change-of-Mind Returns

Most garments on the Platform are made to your individual measurements, fabric choice, or design preferences and qualify as personalised goods under regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Article 16(c) of Directive 2011/83/EU. Once the Seller has begun production, you do not have the right to return a made-to-order garment because you have changed your mind, the colour looks different on the body than on screen, the size you chose is not the size you wanted, or the design no longer matches your preference. Your responsibility for accurate measurements, fabric selection, and design choices is therefore important. This rule applies only to change-of-mind returns. It does not affect your statutory rights where a garment is faulty, not as described, or not fit for purpose under the Consumer Rights Act 2015 and equivalent EU and U.S. consumer-protection law — those rights are set out in Section 17 and cannot be excluded or limited by these Terms. Independently of your statutory rights, the Seller may, at its sole discretion and through the in-app chat, offer a goodwill remake, partial refund, replacement, or alteration. TerzyApp does not mandate such offers and any such accommodation is a matter to be agreed directly between you and the Seller.

7. Pricing, Currency, Taxes & Duties

Prices are shown in your selected currency (we support 12 currencies). Any VAT or equivalent indirect tax on the goods or services is the Seller's responsibility and is included in the price where the Seller is required to charge it at the point of sale, except where the law requires TerzyApp to collect that tax as a deemed supplier or marketplace facilitator (see the EU and US Addenda), in which case TerzyApp collects it and it is shown at checkout where that collection is enabled. Any TerzyApp fee charged to the Seller may itself carry VAT, which is a matter between TerzyApp and the Seller and does not change the price you pay. Where you have items shipped across borders, you may be responsible for import duties, customs fees, and local taxes levied on arrival; these are not collected by TerzyApp and are payable to the carrier or customs authority. Currency conversion is performed at the rate offered by our payment processor at the time of checkout and may differ slightly from interbank rates. Shipping fees are set by the Seller and shown before payment. Listings clearly disclose all unavoidable fees prior to checkout.

8. Payments & Stripe Connect

Payments are processed by Stripe Payments Europe Ltd and routed through Stripe Connect. Your payment is held after checkout and is not paid out while your Order is being made and delivered. After delivery is confirmed it becomes eligible for release to the Seller once a review period has passed, and it is released only after a TerzyApp review — never automatically. Where you have reported a problem, the funds stay held while we look into it; the timings and the full mechanics are set out in our Payment Protection Policy. TerzyApp collects the price of your Order from you as the Seller's limited payment-collection agent, which means your obligation to pay the Seller for the Order is satisfied when you pay us (through Stripe), and the Seller, not TerzyApp, remains the seller and supplier of the goods or services. You authorise us to share the payment information necessary to complete your Order with Stripe and with the relevant Seller. We charge Sellers a commission for use of the Platform; the commission rate that applies to your Order is shown on the Seller's storefront and in your Order receipt. We do not add hidden fees to your price. Refunds, when due, are processed back to the original payment method, less any non-refundable amounts disclosed at checkout (for example, third-party tailoring-detail fees the Seller has already incurred).

9. Disputes, Refunds & Support Review

If an Order is faulty, late, mis-described, or otherwise in breach of the Seller's contract with you, your first step is to contact the Seller directly through the Platform's chat with clear evidence (photographs, measurements, dates). If you and the Seller cannot resolve it between you, contact TerzyApp Support from the Order and we will step in, review what both of you provide, and decide on the balance of the evidence. We may ask either side for more information before we decide, and we aim to explain the basis of our decision to you. Where the Seller is at fault, refunds are funded by the Seller; TerzyApp administers the outcome and, where necessary, instructs Stripe to return held funds to you. Our review is an internal service, not a formal arbitration: it does not affect your right to bring a claim in court, raise a chargeback with your card issuer, or refer the matter to an Alternative Dispute Resolution provider listed in Section 21.

10. Body Measurement Service

The body-measurement service uses computer-vision models to estimate measurements from images or device-supplied depth data you submit. Raw images and depth captures are processed transiently and deleted once the derived measurement values have been generated; only the derived values are retained against your account so you can reuse them across Orders. By using the service you give explicit consent (Article 9 UK GDPR) for the limited processing of biometric data described in our Biometric & Body Data Notice. Measurements are estimates intended to assist tailoring and are not a medical, clinical, or fitness device. Sellers may request a confirmation fitting or adjustments where they consider it necessary; the responsibility for the final fit lies with the Seller you have contracted with.

11. Virtual Try-On

The virtual try-on feature produces an approximate visual rendering of how a selected garment may look on a body model derived from your measurements or a generic avatar. Try-On Output is illustrative only. It is not a guarantee of final fit, drape, colour accuracy, fabric behaviour, or appearance on your actual body, and you should not rely on it as the sole basis for a purchase decision. Colours are influenced by your screen calibration and ambient light; fabric texture and behaviour cannot be fully simulated. We retain Try-On Output for a limited operational period as described in our Privacy Policy.

12. Chat, Messaging & Order Communication

The Platform provides chat and messaging tools so you can communicate with Sellers about your Order. **These messages are NOT end-to-end encrypted.** Unlike consumer messengers such as WhatsApp or Signal, TerzyApp does not implement end-to-end encryption between Customer and Seller — by design, because we operate a regulated marketplace that must be able to review content for fraud, illegal content, intellectual-property infringement, off-platform circumvention, harassment, and other material risks. Specifically, you should expect:

  • Every message and attachment is **stored on our systems**, protected by encryption in transit and at rest, but it is not end-to-end encrypted and can be accessed by TerzyApp.
  • Messages can be reviewed, hidden, or removed, for example after a report. Content on the Platform may be reviewed using a combination of automated tools and human moderators.
  • **Trained TerzyApp moderators may read** any chat message at any time for the legitimate purposes listed above. We do not need a dispute, complaint, or notice to do so.
  • Every message is recorded against the account that sent it, with its timestamp and any attachment. We also keep technical records of account activity (which can include IP address and browser or device information) for security. These records are used for security and for evidentiary use in disputes, regulatory inquiries, and law-enforcement requests where lawfully required. We do not record your location when you send a message.
  • Counterparty (Customer or Seller) and TerzyApp may all be required to disclose chat content under a valid court order, statutory notice, or DSA / UK Online Safety Act request.
  • We may remove messages, suspend chat access, terminate accounts, and report serious matters to law enforcement where required.
  • Chat content is retained in line with the schedule in our Privacy Policy §10.

13. Media Gallery & User Content

You may upload photographs, measurements, tailoring notes, reviews, and other content ("User Content") to support your Orders. You retain all ownership of your User Content. By submitting it you grant TerzyApp and the relevant Seller a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt (for display formats and accessibility), and display the content for the purposes of operating the Platform and fulfilling your Order. This licence ends when you delete the content, except where retention is required for tax, regulatory, or dispute purposes. You warrant that your User Content does not infringe third-party rights, is not unlawful, and complies with our Acceptable Use Policy.

14. Acceptable Use

Your use of the Platform is also subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. The Acceptable Use Policy describes the conduct and content prohibited on the Platform (including counterfeiting, harassment, automated abuse, off-platform circumvention, and unlawful material), our content-moderation duties under the Online Safety Act 2023 and EU Digital Services Act where applicable, and the reporting and takedown processes available to you.

15. Intellectual Property

All rights in the Platform — including the TerzyApp name, logo, design system, software, structured listings, and aggregated data — are owned by or licensed to Terzyapp UK Ltd and are protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable, revocable licence to use the Platform for personal, non-commercial purposes consistent with these Terms. You must not scrape, mirror, frame, reverse-engineer, or commercially reproduce any part of the Platform without our written permission. Listings, photographs, and product descriptions are owned by the relevant Seller and are licensed to TerzyApp for the purpose of operating the Platform.

16. Counterfeit & Brand Protection

TerzyApp does not tolerate counterfeit goods, infringement of third-party trade marks or designs, or false attribution to designers and houses. If you believe a listing infringes your intellectual property rights, you may submit a notice through our Intellectual Property & Counterfeit Policy. We operate a repeat-infringer policy: Sellers who repeatedly list infringing items will be suspended and ultimately removed from the Platform. Customers who knowingly purchase or resell counterfeit goods through the Platform also breach these Terms and may be terminated.

17. Statutory Rights, Liability & Disclaimers

Nothing in these Terms excludes or limits your statutory rights as a consumer under the Consumer Rights Act 2015 (including rights as to satisfactory quality, fitness for purpose, and conformity with description), under the Consumer Protection from Unfair Trading Regulations 2008, or any other mandatory law. To the extent permitted by law, TerzyApp's total liability to you for any claim arising out of or in connection with the Platform or an Order is limited to the greater of (a) GBP 200 and (b) the total value of the Order to which the claim relates. We do not exclude or limit liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded under English law. We are not liable for indirect, consequential, or purely commercial losses suffered by Customers acting outside their consumer capacity.

18. Indemnity

You agree to indemnify Terzyapp UK Ltd against any direct losses, claims, and reasonable costs we suffer arising out of (a) your breach of these Terms or any policy incorporated by reference, (b) your unlawful use of the Platform, or (c) your User Content infringing third-party rights. This indemnity is limited to losses we directly incur and excludes consequential or punitive amounts. It does not apply where the loss is caused by our own negligence or breach of these Terms.

19. Suspension & Termination

You may close your account at any time from your account settings. We may suspend or terminate your access to the Platform — with or without notice — where (a) you are in material breach of these Terms or a policy incorporated by reference, (b) we are required to do so by law, court order, or sanctions regime, (c) there is a credible risk of fraud, abuse, or harm to other users, or (d) we discontinue the Platform. Termination does not affect rights and obligations that have already accrued, including obligations to pay for completed Orders, statutory rights regarding faulty goods, and the licences granted in Section 13 for content already used in fulfilled Orders.

20. Changes to These Terms

We may update these Terms from time to time. Where a change is material — for example, a change to your refund rights, dispute process, fees you bear directly, or jurisdiction — we will give you at least 30 days' notice by email or in-app message before the change takes effect. Non-material changes (such as clarifications, corrections, or formatting) take effect when published. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms. If you do not accept a material change, you may close your account; doing so does not affect Orders already in progress, which remain governed by the Terms in force when the Order was placed.

21. Governing Law, Jurisdiction & Dispute Resolution

These Terms are governed by the laws of England and Wales. Disputes between you and TerzyApp will be subject to the exclusive jurisdiction of the courts of England and Wales; however, if you are a consumer resident in another jurisdiction, you retain the benefit of any mandatory protections and the right to bring proceedings in your local courts where local consumer law so provides. Before issuing proceedings, we encourage you to contact TerzyApp Support so that we can try to resolve the matter with you (Section 9). EU-resident consumers may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. UK-resident consumers may contact the Citizens Advice consumer service for free, independent guidance.

22. Contact, Complaints & Legal Notices

For account, Order, and general enquiries, contact us through the in-app Help Centre or by email at [email protected]. For legal notices (including IP infringement notices, data-protection requests, and formal complaints) write to [email protected] or to the registered office of Terzyapp UK Ltd at Suite 10861, 5 Brayford Square, London E1 0SG, United Kingdom. We aim to acknowledge complaints within 5 business days and to provide a substantive response within 30 days. Where a complaint cannot be resolved internally, the dispute-resolution routes in Section 21 remain available to you.

23. Force Majeure & Service Continuity

Neither TerzyApp nor a Seller is liable for failure to perform or delay in performing an obligation under these Terms or an Order where that failure or delay is caused by an event beyond reasonable control, including but not limited to: acts of God, fire, flood, earthquake, pandemic, epidemic or public-health emergency, war, terrorism, civil unrest, government action, sanctions, import or export restrictions, embargoes, lawful strikes or labour disputes, shipping carrier failure, customs delay, supplier insolvency, cyber attack, denial-of-service attack, power outage, internet outage, cloud-infrastructure failure of our hosting providers, and any other force majeure event recognised under English law. During such an event the affected party will (a) notify the other party in writing as soon as reasonably practicable, (b) take reasonable steps to mitigate the effect, and (c) resume performance promptly once the event ends. Where the event continues for more than 60 days and prevents substantial performance of an Order, either party may cancel the affected Order without penalty and any payment held by TerzyApp for that Order will be released back to the Customer net of work already completed in good faith. Nothing in this Section limits your statutory rights as a consumer under Section 17 below.

24. Visual Representation, Color & Handmade Variance

TerzyApp is a custom-tailoring marketplace and a substantial part of the inventory is made-to-order by hand. You acknowledge and accept the following inherent variances, which are NOT defects and are NOT grounds for refund unless they amount to a material non-conformity with the Order specification (in which case the statutory remedies in Section 17 and the Returns Policy apply):

  • Color reproduction on digital screens depends on monitor calibration, ambient lighting, device brand and model, software color profile, and operating-system colour settings. The actual fabric may differ from what you see on your phone or laptop. Where colour accuracy is critical for you, request a physical swatch sample before placing the Order.
  • Natural fibre fabrics (wool, silk, linen, cotton) show inherent variation in tone, slub, weave density, and surface texture between dye lots and even within the same roll. Reasonable variance is a hallmark of natural-fibre quality, not a fault.
  • Hand-finished garments carry handmade tolerances of approximately ±1.5 cm on length measurements, ±1.0 cm on circumferential measurements, and minor asymmetry on hand-set details (lapels, pockets, top-stitching). These tolerances are within industry norms for bespoke tailoring and are not defects.
  • Photographs of the garment or fabric on the Platform are illustrative. Patterns may align differently on different sizes; stripe/check matching is best-effort, not guaranteed.
  • Body-measurement-driven sizing assumes the measurements you (or your authorised family member) provide are accurate. If the finished garment does not fit because the supplied measurements were wrong, the garment is not faulty and re-make is at the Seller's discretion and at your cost, save for the statutory rights in Section 17 below.

25. Our Right to Decline, Pause or Cancel an Order

We may decline, pause, or cancel an Order at our reasonable discretion in any of the following situations. Where we cancel an Order before a Seller has begun work, your payment is released back to you in full. Where we cancel after work has begun, you receive a pro-rata refund for the unperformed portion of the Order, calculated in good faith and subject to your statutory rights under Section 17:

  • Payment cannot be verified, is reversed, charged back, or our fraud-screening tools flag the transaction as high risk.
  • You, the delivery address, or the beneficial recipient appears on a sanctions list (UK HM Treasury OFSI, US OFAC, EU consolidated list) or in a jurisdiction we are not lawfully permitted to serve.
  • The Seller becomes unable to fulfil the Order due to illness, business closure, regulatory suspension, force majeure (Section 23), or supply-chain failure of a critical component, and no equivalent alternative Seller can deliver within a reasonable window.
  • The fabric, garment component, or trim ordered has become permanently unavailable between Order acceptance and production start and no acceptable substitute is offered.
  • We have reasonable grounds to believe the Order is fraudulent, made by an unauthorised person, or violates these Terms or the Acceptable Use Policy.
  • Pricing on the Order was the result of a clear and material pricing error (for example a decimal-point typo) that any reasonable Customer would identify as a mistake. We will notify you of the error and offer either a corrected price (at your option) or full refund.
  • Continued performance would expose TerzyApp or the Seller to material legal, financial, or reputational risk.

26. Good-Faith Commitment & Limitations

TerzyApp is a startup operating in good faith. We commit to: (a) acting honestly with you and with our Sellers; (b) using reasonable care and skill to operate the Platform and run the dispute-resolution process; (c) fixing issues we cause as quickly as we reasonably can; and (d) continuously improving the service. We do not pretend to be a luxury maison or a household brand — we are building a marketplace that connects independent tailors with Customers and we ask you to engage with us in the same spirit. Some clauses in these Terms may read defensively. They are written that way to be clear and enforceable, not because we approach our relationship with you in a defensive frame of mind. Where any clause is held to be unenforceable in your jurisdiction, the remainder of these Terms continues in force unaffected, and a court may substitute a clause closest to our intended meaning that is enforceable in your jurisdiction. These Terms do not limit any statutory consumer right (Section 17) or any right under mandatory law that cannot be excluded.

27. Reputation, Brand Use & Anti-Circumvention

TerzyApp invests significant resources to build a marketplace that Customers, Sellers, and partners can trust. The clauses below protect that investment while expressly preserving every user's statutory right to express genuine opinions, post truthful reviews, and lawfully exercise free-expression rights. **Nothing in this Section restricts genuine consumer feedback, criticism, or complaint** — your right to post a negative review, however harsh, is protected so long as the statements you make are substantially true or are clearly identified as opinion. The Section restricts only conduct that is (a) factually false, (b) coordinated, (c) commercial, or (d) outside the lawful exercise of free expression. You agree NOT to:

  • Make false statements of fact about Terzyapp UK Ltd, its employees, its Sellers, or its Customers — knowing them to be false or with reckless disregard for their truth. This restriction tracks Defamation Act 2013 s1 (UK) and equivalent law in your jurisdiction; it does NOT restrict honest opinion or substantially-true criticism.
  • Coordinate, organise, or pay for groups of accounts to publish reviews, ratings, complaints, or social-media content with the purpose of distorting TerzyApp's or a Seller's reputation. Genuine independent reviews are explicitly protected; only coordinated inauthentic behaviour is forbidden.
  • Use the names "TerzyApp", "Terzy", the scissors logo, app screenshots, brand colour #FF385C, or any confusingly similar mark, domain, or trade dress for commercial purposes without a prior written licence from us. The exceptions are (i) factual reference ("I sell my garments on TerzyApp") and (ii) news reporting and review use, both of which are not restricted.
  • Register, traffic in, or use a domain, app name, social-media handle, or trade mark that is identical or confusingly similar to TerzyApp's marks (for example, terzyapp.io, terzy-app.com, terzyapp-official). Acquiring such a name and then offering to sell it to us is also forbidden under WIPO UDRP / ICANN URS standards and English passing-off law (Reckitt & Colman v Borden [1990]).
  • Operate sockpuppet or multiple-identity accounts to inflate reviews, manipulate ratings, abuse promotional credits, evade suspensions, or otherwise circumvent the one-person-one-account model.
  • Reverse-engineer, decompile, scrape at scale, or rate-limit-evade the Platform's API, mobile apps, or dashboard. Security research conducted under a published TerzyApp bug-bounty Safe-Harbor (once published) is excluded from this restriction.
  • Solicit Customers to transact off-platform after first contact through TerzyApp. This protects both the Platform's commission structure (Tailor Agreement §4, Fabric Manager Agreement §3) and the Customer's statutory consumer protections (Returns Policy, dispute resolution process).