European Union Terms Addendum
Last updated: May 2026
1. Scope & Relationship to the Master Terms
This European Union Addendum (the "EU Addendum") applies in addition to our Terms of Service and Privacy Policy whenever you access or use the Platform from the European Union or the European Economic Area, or you are an EU/EEA resident. It supplements the Master Terms with rights and obligations arising from EU law, including the Digital Services Act (Regulation (EU) 2022/2065, "DSA"), the Modernisation ("Omnibus") Directive (EU) 2019/2161, the General Product Safety Regulation (EU) 2023/988 ("GPSR"), the EU Artificial Intelligence Act (Regulation (EU) 2024/1689, "AI Act"), the Platform-to-Business Regulation (EU) 2019/1150 ("P2B"), the Consumer Rights Directive 2011/83/EU, and the VAT Directive 2006/112/EC. Where this EU Addendum conflicts with the Master Terms for EU/EEA users on a topic it specifically covers, this EU Addendum prevails for EU/EEA users only. This EU Addendum is written and executed in English. We provide translations into other EU official languages for your information; in the event of any conflict, the English version prevails as the sole authoritative version for legal, regulatory, and judicial purposes, save where mandatory EU consumer-protection law in your local language must be applied.
2. Single Point of Contact (DSA Article 11)
Our single point of contact for direct communication with Member State authorities, the European Commission, and the European Board for Digital Services is [email protected]. Communications may be submitted in English. Our single point of contact for users wishing to communicate directly with us under the DSA is [email protected], and users may communicate in English or in any of the official languages of the Member State of their habitual residence; we will respond in English where translation is impractical and supply machine-assisted translation on request.
3. Notice-and-Action Mechanism (DSA Article 16)
If you consider any specific item of content on the Platform to be illegal under EU or Member State law, you may submit a notice through the in-app reporting tool or by email to [email protected]. To enable us to take action, your notice should include (a) a sufficiently substantiated explanation of why you believe the content is illegal; (b) a clear indication of the exact electronic location of the content (URL or unique identifier in the Platform); (c) your name and email, except where the content relates to alleged crimes against minors, in which case anonymous notices are accepted; and (d) a statement of good faith. We will confirm receipt of the notice without undue delay and process it diligently, in a non-arbitrary, objective, and timely manner. We will inform you of our decision and of the redress possibilities described in Sections 5 and 6.
4. Restrictions on Content & Statement of Reasons (DSA Article 17)
When we restrict the visibility of specific content, suspend or terminate monetary payments, suspend or terminate a service to a recipient, or suspend or terminate an account, we will give the affected recipient a clear and specific statement of reasons. The statement of reasons will include (a) the factual circumstances and the legal or contractual basis for the action; (b) whether automated means were used to detect or take the action; (c) information on the redress possibilities available, including the internal complaint-handling system (Section 5), out-of-court dispute settlement (Section 6), and judicial redress. We will also submit decisions and statements of reasons to the DSA Transparency Database where required.
5. Internal Complaint-Handling System (DSA Article 20)
Recipients of the Platform affected by a content-moderation or account-action decision may, free of charge, lodge a complaint through [email protected] or through the in-app complaints interface for a period of at least 6 months from the date of our decision. Complaints are reviewed in a timely, non-discriminatory, diligent, and non-arbitrary manner by qualified staff who did not take the original decision, and not solely by automated means. We will inform the complainant of our reasoned decision without undue delay and explain the further redress options in Section 6 and Section 7.
6. Out-of-Court Dispute Settlement (DSA Article 21)
If you remain dissatisfied with the outcome of an internal complaint, you may submit the dispute to any out-of-court dispute settlement body that has been certified by the Digital Services Coordinator of the Member State in which you are habitually resident. A list of certified bodies is maintained on the European Commission's website. We will engage in good faith with the chosen body. The outcome of out-of-court dispute settlement under this Section is non-binding on you and on us, and does not affect your right to bring proceedings before the courts.
7. Annual Transparency Report (DSA Article 15 / 24)
We publish an annual transparency report no later than 12 months after the date this EU Addendum first applies to us, and annually thereafter. The report includes (a) orders received from Member State authorities and the average time to take action; (b) notices received under Article 16, classified by category of illegal content, action taken, and average time to action; (c) own-initiative content moderation, including the use of automated means and accuracy indicators; (d) complaints received through the internal complaint-handling system, decisions taken, and median handling time; (e) any suspensions imposed under Article 23. The report is published in English and made available at a stable URL on terzyapp.com.
8. Trader Traceability — Know Your Business Customer (DSA Article 30)
Sellers offering goods or services through the Platform to EU consumers must provide, before being allowed to publish listings: (a) name, address, telephone number, and email; (b) a copy of an identification document or trust service-issued electronic identification of the legal representative; (c) the bank account details of the trader; (d) the trade-register identification number, where the trader is registered in a trade register; (e) self-certification that the trader undertakes to offer only products or services that comply with applicable Union law. We make reasonable efforts to verify this information against publicly available databases (Companies House, EU VIES VAT, equivalent registers). Where information appears unreliable, we request correction and suspend listings until the matter is resolved. Identifying information is displayed on the Seller's storefront so consumers can identify the trader they contract with.
9. Trader Identification on Listings
Each listing on the Platform that is offered by a Seller to EU consumers includes a clearly visible link to the Seller's identifying information described in Section 8. Where a Seller is identifiable as a trader, their commercial nature is clearly indicated on the listing. The Platform does not present non-traders as traders, nor traders as non-traders.
10. Reviews & Ratings (Omnibus Directive)
Customer reviews on the Platform may only be submitted by Customers whose Order has been confirmed as delivered or otherwise completed, and each verified review is marked accordingly. We do not pay for reviews. We use automated and human moderation to remove fake, incentivised-without-disclosure, or otherwise non-genuine reviews. Sellers are not permitted to submit reviews of their own listings, to coerce or incentivise reviews, or to use undisclosed promotional content. We disclose our review-verification process on each storefront.
11. Ranking Transparency (Omnibus Directive)
Where listings are presented in response to a Customer search or otherwise ranked, the main parameters determining ranking (including, where applicable, popularity, price, conversion rate, Seller reputation, geographic relevance, and paid placement) are described in plain language on a page accessible from the search interface. Where a position is influenced by a payment from the Seller (for example, sponsored placement), the position is clearly identified as such. We do not use undisclosed paid ranking.
12. Price Reductions & Reference Prices (Omnibus Directive)
Where a price reduction is announced, Article 6a of Directive 98/6/EC as inserted by the Omnibus Directive requires the prior price shown to be the lowest price applied by that Seller during a period of at least 30 days before the reduction. This means a reference price is not a recommended retail price or an invented "was" price: it is the lowest price the Seller itself actually charged in that earlier period. Sellers set and change their own prices on the Platform, and complying with this rule — including the disclosure of introductory offers and of any shorter prior-price window that applicable national rules permit — is the Seller's own legal obligation, which the Seller Agreement requires them to meet. If you believe a price reduction on the Platform has been announced against a reference price that was not genuinely applied, please report it to [email protected] and we will look into it with the Seller.
13. Product Safety & Traceability (GPSR)
Each product placed on the Platform must comply with the General Product Safety Regulation (EU) 2023/988. Sellers warrant that products are safe under their normal and reasonably foreseeable conditions of use, including duration of use. Sellers must provide, and we display, (a) the name, registered trade name or trade mark, postal address, and electronic address of the manufacturer; (b) where the manufacturer is not established in the EU, the equivalent information for the EU-resident responsible economic operator; (c) clear product identification, including type, batch, or serial number where applicable; (d) any necessary warnings, safety information, and instructions for use, in a language that can be easily understood by EU consumers. We operate a recall and corrective-action procedure consistent with GPSR; where a product on the Platform is found to be dangerous, we will cooperate with market-surveillance authorities and inform affected Customers without undue delay.
14. AI Transparency (AI Act Article 50)
Our body-measurement service and our virtual try-on feature are AI systems within the meaning of the AI Act. We mark the outputs of these features in a way that is clearly perceptible to you and that distinguishes them from non-AI content: measurement values derived by AI are labelled "AI-estimated", and try-on imagery is labelled "AI-generated". The body-measurement service is explained on the consent screen shown before your first measurement session, which states that the values are AI estimates rather than exact results. A result you save to your device or share outside the app may not carry that marking, because the marking is part of the screen rather than of the image file itself. We do not use these features to manipulate your decisions through subliminal or exploitative techniques, and we do not use them to infer emotions, biometric categories, or social-scoring outcomes.
15. Platform-to-Business Relations (P2B Regulation)
Our relationship with Sellers is governed by a separate Seller Agreement, which complies with Regulation (EU) 2019/1150. The Seller Agreement is provided in clear and intelligible English and contains, inter alia, the conditions on which we may suspend, terminate, or restrict listings; the ranking parameters described in Section 11; mediation provisions; and notice periods for amendments. Sellers may access the Seller Agreement and its history from their dashboard at any time.
16. VAT, IOSS & One-Stop Shop
Where the Platform facilitates the supply of imported goods of intrinsic value not exceeding EUR 150 to EU consumers, we may act as the deemed supplier for VAT purposes under Article 14a of the VAT Directive and account for VAT via the Import One-Stop Shop ("IOSS"). Where we act under IOSS or the One-Stop Shop, the applicable VAT is shown at checkout and collected at point of sale. Acting as deemed supplier for VAT purposes does not make TerzyApp the seller of the underlying goods for warranty, product-safety, consumer-protection, or other purposes; the Master Terms continue to govern those matters. Where the VAT obligation rests with the Seller, the Seller's VAT number is shown on the order receipt.
17. EU Consumer Cancellation Rights
If you are an EU/EEA consumer, you have a 14-day right of withdrawal for distance contracts under Articles 9 to 16 of Directive 2011/83/EU. This right does not apply to goods made to your specifications or clearly personalised under Article 16(c). Most garments on the Platform are made to specification and therefore fall outside the right of withdrawal once the Seller has begun production. For any item that is not made to your specification, the 14-day withdrawal period applies from the day you, or a third party other than the carrier indicated by you, acquires physical possession of the goods. Fabric that is cut to a length you specify is treated as made to your specification and therefore falls outside that right. For a downloadable digital pattern, the withdrawal right is lost once the download has begun with your prior express consent and your acknowledgement that you thereby lose it, under Article 16(m). Our Returns & Refunds Policy, Sections 3 to 6 and Section 18, sets out how this applies to each kind of product on the Platform. A model withdrawal form is provided at the page linked from your Order receipt. Withdrawal exercises and refunds are processed through Stripe within 14 days of withdrawal.
18. Changes to This EU Addendum
We may update this EU Addendum from time to time. Material changes are notified at least 30 days in advance by email or in-app message, in accordance with DSA Article 14(2) and applicable consumer-protection law. Non-material changes (corrections, clarifications, links) take effect when published. The "Last updated" date reflects the current version. If you do not accept a material change, you may close your account; doing so does not affect Orders already in progress.